Return and Refund Policy

Thank you for shopping at nutralyst.net. Your satisfaction is our top priority, and we are here to assist you if you are not entirely satisfied with your purchase. Please review our return and refund policy below:

1. Returns
  • We accept returns for items purchased from our online store under the following conditions:
  • Items must be returned within 30 days of delivery.
  • Products must be in their original, unopened, and unused condition with all seals intact.
  • A proof of purchase (order confirmation or receipt) is required.
Damaged or Defective Products

If an item arrives damaged or defective, please contact us at support@nutralyst.net within 7 days of delivery with photos of the issue. We will provide a replacement or full refund, depending on your preference. In some cases, we may require the damaged product to be returned before issuing a replacement.

Non-Returnable Items:
  • Opened or used products.
  • Clearance or promotional items.
  • Products damaged due to misuse, improper handling, or storage.
2. Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.

Partial Refunds:

In some cases, partial refunds may be granted for:

  • Items returned in a condition that prevents resale (e.g., missing packaging, minor damage not caused by us).
  • Returns requested after the 30-day window but within a reasonable period.
3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@nutralyst.net with your order details.

4. Return Process
  1. Contact us at support@nutralyst.net to initiate your return. Include your order number and reason for the return.
  2. We will provide you with a return authorization and shipping instructions.
  3. Return shipping costs:
    • If the return is due to our error (e.g., defective or incorrect item), we will provide a prepaid return shipping label.
    • For all other returns, the customer is responsible for return shipping costs, which may be deducted from the refund.
  4. Keep the tracking number for your records.
5. Order Issues (Missing or incorrect items)

If your order is missing an item or contains the wrong product, contact us within 7 days of delivery at support@nutralyst.net. We will correct the issue at no cost to you.

6. Customer Support

For any questions or concerns, please reach out to our support team at support@nutralyst.net. We’re happy to help!

7. Policy Updates

We reserve the right to update this policy at any time. Please refer to this page for the most current version.

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